Dutech’s Job

Essential Elements

• As required, operates multi-line telephone to receive incoming calls. Screens and directs calls to proper section or person. Takes and/or relays messages. Attends counter and answers billing and other questions and inquires.
• Data enters water and sewer usage, approved abatements, customer information and changes, updates computer and hard copy files.
• Assists in calculating and processing abatements requests. Ensures approved abatements are sent out and recorded.
• As required, prepares a variety of daily, weekly, monthly or periodic reports.
• May be required to perform other departments data entry/retrieval and filing and record maintenance.
• Follows and adheres to department, City and other government rules, regulations, policies and procedures.

RATE: $20.70 - $22.70/hr. On W2

QUALIFICATIONS:  At a minimum, the candidate should have some customer service, billing, computer and telephone experience.  Additionally, it is desirable if they have any MUNIS and/or government experience.