Dutech’s Job

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

RATE RANGE: $30 - $35 Per Hour On W2

Job Duties:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; respond to queries either in-person or over the phone; write training manuals; train computer users; maintain daily performance of computer systems; respond to email messages for customers seeking help; ask questions to determine nature of problem; walk customer through problem-solving process; install, modify, and repair computer hardware and software; clean up computers; run diagnostic programs to resolve problems; resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems; install computer peripherals for users; follow-up with customers to ensure issue has been resolved; gain feedback from customers about computer usage; and run reports to determine malfunctions that continue to occur.